Please allow 6-12 weeks for delivery of all special-order items. Average wait time is about 8 weeks, but it's not uncommon for items to take longer. We have very little control over the time these things take, but if you have a special deadline, please let us know and we'll do what we can to meet it.
Sorry, but due to the nature of special-order items, we cannot accept returns or issue refunds for special-order merchandise. Special-orders cannot be cancelled once an item is under production without forfeiting 50% of the purchase price. Please be sure that you have measured correctly before placing your order.
Special-orders totaling approximately $200 or less will be charged in full at the time we place your order. All other special-orders will be charged 50% when your order is placed, with the balance charged when your order is ready to ship. (If you would prefer to have the full amount charged initially, please let us know.)
In general, if you order stock and special-order items together in the same order, we'll hold the stock items, and ship the complete order when your special-order items are ready. If you would like us to ship what we have in stock right away, please let us know.